Refund policy

At LabelMint, we want you to be happy with your order. Please read the following policy before placing your order.

Personalised & Customised Products

As our labels are personalised and made specifically to your requirements, personalised products cannot normally be returned or cancelled simply because you have changed your mind.

Please carefully check all spelling, names, dates and other personalisation details before submitting your order. LabelMint is not responsible for errors in personalisation information provided by the customer.

Incorrect or Faulty Orders

If your order arrives damaged, faulty, incorrectly personalised due to an error made by LabelMint, or is not as described, please contact us as soon as possible.

Please email labelmint01@gmail.com with:

Your order number

A description of the issue

Clear photographs of the product and packaging where applicable

We will review the issue and, where appropriate, offer a replacement or refund in accordance with your statutory consumer rights.

Non-Personalised Products

For products that are not personalised, cancellation and return rights may apply in accordance with UK consumer law.

Refunds

Where a refund is agreed, refunds will normally be made to the original payment method.

Nothing in this policy affects your statutory rights. Customers retain their legal rights regarding products that are faulty, not as described or otherwise do not conform to the contract. 

Contact Us

If you have any questions regarding an order, please contact us through our website or email labelmint01@gmail.com